Is it secure to purchase on your website?
Yes, you will pay by paypal or the credit card through paypal which is absolutely safe. At no time do we handle or have access to your paypal and credit card information.
What kind of the payments you accept?
We accept payments by paypal and credit card which you can enjoy the lower prices, you can also pay directly by your cell phone, the payment will be deducted from your phone bill.
How to buy a game on your website?
After you have selected your phone model from the phone list, you will be directed to the game catalog automatically, then please browse the pages and select the game that you like, you can pay for it by paypal, credit card or directly from your operator.
What do I have to check before buying?
Your phone is WAP enabled and with correct WAP settings.
Please make sure that the game you select is compatible with your phone.
Your phone must have enough battery and memory space (We recommend at least 100KB of memory space in order to ensure you to receive the game smoothly).
Your network allows you to download games from any site.
How do I get the game into my mobile phone?
When you've purchased the game, you will receive an SMS with a link for the download, after you open this message, you will get an option to retrieve the game. After about 20 seconds you will be shown a description of the game. You must now select download to download your game. After the download completes (allow up to 60 seconds) you will get the message application saved.
NOTE: If there is insufficient memory on your phone you will be asked if you want to delete some existing applications. Highlight the applications you no longer need from the list presented and delete.
The game is now stored in your Applications Menu and you can play it as often as you like without incurring any extra charges
How long should it take before I get my game?
Generally, receiving a game takes between fifteen minutes and an hour. However, in some cases, it can take up to 24 hours for a game to be received. After this time, if you still fail to get your game, please get in touch with us by clicking “Contact us”.
Can I place an order if I live in another country?
You can place your order in any country where supports paypal as well as your Mobile Operator supports WAP access and it is set-up on your phone.
Attention: Your have to fill your phone number in Full International Format.
We know that in many countries mobile numbers often start with a zero, but please make sure to replace the zero with your country code.
For example: USA: 8594864666 = 18594864666
UK: 07738907666 = 447738907666
Australia: 0299399666 = 61299399666
France: 0238248666 = 33299399666
Sweden: 0480472666 = 46480472666
New Zealand: 095285666 = 6495285666
If you don't know your country code, please check it on the internet.
Will my downloads expire?
No. One of the benefits of buying content from us is everything you download is yours to keep forever.
The download worked, but I can't find it on my phone.
Your phone may not have enough memory to save a download. Deleting unused content, like a ring tone or game, will free up memory.
Also, on some phones you have to confirm saving a download in order to keep it. If you're unsure how your phone works in this regard, contact your carrier for technical support.
Finally, check all possible areas where your phone might save downloads. Such locations vary according to carrier and phone model. If you're unsure how your phone works in this regard, contact your carrier for technical support.
I didn't get a text message with the download link.
First, make sure that your phone has wireless internet and text messaging enabled.
Your carrier is experiencing temporary network congestion, which will make receiving a text message take longer than you're accustomed.
You may have entered your phone number incorrectly on the product page.
My phone isn't listed; can I order the game for a different phone and use it on mine?
If your phone doesn't appear on our website, it's not supported. Picking an alternate phone, even if the model numbers are very close, will not work. Before adding a phone, we perform various tests to make sure that we can maintain the quality that gamers expect from us.
However, we regularly add new phones to our website. If your phone isn't on the site, please check back regularly. If it's a popular phone, it's likely we will add it as soon as we can.
I deleted my game, can I download it again?
Our policy is that if you buy a game, you only buy one download of the game. If you delete the game, reformat your phone, or otherwise lose the game, you'll have to buy it again. However, should you have a problem with the game and an update is required, we'll gladly send you a new version of the same game free of charge (+ any WAP fees your operator may charge), as long as it's to the same mobile number.
How do you protect my Privacy & Security?
On Gamemobile.com, our professional system will ensure that your personal information is safe and treated with respect.
How do you deliver the mobile game I have ordered to my mobile phone?
As soon as you have ordered your mobile game, you will receive a SMS within a few minutes.
After you open it, you will be given the option of retrieving the mobile game you have ordered.
You should select the download option to download the mobile game to your mobile phone. Note that depending on your phone, the download option might be called Connect or Install, or even something else entirely.
Once the download is complete, you can play your new game as often as you like without any additional charge
Who should I contact if I have a question about my order or if I am experiencing difficulties downloading the mobile game?
Please click “Contact us” and get in touch with our Customer Support. If you want to ask a delivery of an order, please make sure to include the following messages: what product you ordered and your mobile phone number, when you placed the order and what is your phone brand and its model.
If you encounter a problem which is not solved by the FAQ provided, please email us at support@gamemobile.com and give us as many details as you can, we will solve it for you as soon as we can. |
